Prestons Health Clinic Terms and Conditions 
Updated February 2023

Prestons Physiotherapy Limited is a registered company in England and Wales, Registration No 4664144

The registered address is Ruthlyn House, 90 Lincoln Road, Peterborough, Cambridgeshire, PE1 2SP.

Prestons Physiotherapy Ltd (trading as Prestons Health) provides Physiotherapy and Sports Massage Therapy rehabilitation services within the independent health sector. Appointment sessions and classes are performed by qualified, registered and insured therapists. Prestons Health associate physiotherapists are fully qualified to become registered with the Health and Care Professions Council and The Chartered Society of Physiotherapy, the regulatory body of the profession.


Appointment Cancellations

When an appointment is scheduled, this allotted period of time is held exclusively for the patient. We therefore require 24 hours’ notice to re-schedule or cancel appointments to avoid incurring a cancellation fee up to the full cost of the booked appointment. Reminder texts/emails are sent to reduce the chance of you missing your appointment. Most insurance companies do not pay cancellation charges and therefore patients will be invoiced for these directly.

All missed appointments will be charged full fee for. Please note that Private Medical Insurers and 3rd party funding parties will not cover missed or cancelled appointment fees.


Appointment Payments

Prestons Health accepts cash, cheques and all debit/credit cards including American Express. Payment for sessions must be settled at the end of the appointment unless you have pre-authorised treatment with an approved third party. We require pre-payment for appointments booked online and payment in clinic directly after your appointment when booked in person or by telephone.



Prestons Health is recognised by and works with all major insurance providers. It is the patient’s responsibility to ensure private medical insurance cover is adequate to pay for treatment. We ask patients to contact their insurance company before commencing treatment to clarify any restrictions on their policy and to gain a pre-authorisation number that will allow you to access physiotherapy. Should any claim be declined in whole or in part, the patient is required to pay the outstanding balance in full. We also ask for payment of any excess directly to us within 24 hours of invoice. We ask that you complete your digital online form that we send to you on booking to complete all your insurance details, including Membership number, authorisation number and amount of excess.



The information contained on this website is intended for general information purposes only and to inform the reader of Prestons Health services. Whilst Prestons Health has made all reasonable efforts to ensure that the contents of the website are accurate in all material respects, it is not intended to be comprehensive or to constitute professional medical advice. Users should contact Prestons Health directly for advice concerning specific matters. Prestons Health accepts no responsibility for loss which may arise from accessing or reliance on information contained on this website. Parts of the website may link to external internet sites and therefore Prestons Health is not responsible for the content of any external internet sites.


Data Protection

All data will be handled as per our Privacy Policy available on our website.

Prestons Health operates in accordance with the General Data Protection Regulations (GDPR). Your medical records will be stored electronically and accessed by authorised personnel only. Disclosures may be made to health professionals, including your GP and certain third parties that need access to them to provide health care services to you (for example, imaging services). 


General enquiries can be made by telephone (01733-565911) or email to  You can also contact us via our website enquiry form however you agree to make only genuine enquiries for you or for other persons for whom you are authorised to act.



Prestons Health takes all reasonable steps to protect your personal information. Personal information may be transmitted to your email address unless you request differently. Whilst Prestons Health makes every effort to ensure its internet infrastructure is secure, email can be unsafe, and Prestons Health take no responsibility for transmitting data electronically. If you currently receive our newsletter information and wish to cancel, then please email us.


our locations

Our main clinic location is within David Lloyd Club in Thorpe Wood, Peterborough with a satellite clinic in Oundle School.
Please contact us at 01733 565911 for more information on our clinic times & locations.

David Lloyd Club

Thorpe Wood Business Park,

Oundle School


get in touch

01733 565911


Opening Hours

Monday : 8.15 - 8.30pm
Tuesday : 8.15 - 6pm
Wednesday : 8.15 - 8pm
Thursday : 8.15 - 6pm
Friday : 8.15 - 6pm


Rebecca Ella
Rebecca Ella
Preston’s was recommended to me by my GP as the NHS waiting list is months long! Had my first appointment with Leora Penkar today and she really put me at ease. I have been in pain with my knee for months now and it was amazing to finally have someone examine it, write up a letter and give me a workout to improve it. I have already recommended Leora to a few people who are looking to book in with her as well. Would definitely recommend 😃 Thank you Leora!
Jay Jack
Jay Jack
Superb service. Linda was excellent with consideration for lower back pain and treatment.
Daniela Secan
Daniela Secan
Linda Dennis took a detailed history of my symptoms before she performed a thorough assessment. She is kind and polite with brilliant communication skills. I strongly recommend Linda.
caroline Salmon
caroline Salmon
Great service and very professional. Loved the holistic approach.
Karyn Reidy
Karyn Reidy
Really listen to the issues and focus on the cause rather than just easing the problem. Had 5 sessions and each one was really useful.
Leanne Hilless
Leanne Hilless
Prestons Health (and Helen) were suggested to me by my GP during what has been a very difficult period of my life. I have never had physiotherapy before and was unsure what to expect. Helen made me feel completely at ease and showed me genuine empathy and kindness, taking every aspect of my wellbeing into account - physical and emotional - as well as demonstrating her years worth of skill in her trade. I am making great progress and I couldn't recommend Helen and her Team more. Thank you!
Helen is absolutely wonderful and professional. She helped me to combat my low back pain with full confidence. I highly recommend Helen Prestons. Thanks Helen & team
Joan Mallett
Joan Mallett
Went in doubled up in pain unable to stand or walk. Have had four sessions on my knee and leg muscles and am walking, can straighten my leg and ZERO pain. Can’t thank Caroline enough. I heartily recommend this company for reliability, competence and effectiveness 💕
Pennell Partners
Pennell Partners
i have been using Prestons Health over the years for various reasons and have always found them to be excellent in their dedication to discovering the underlying problems you present to them and their ability to make you feel better going out then you did going in! Helen particularly is excellent.
Nella Butler
Nella Butler
Excellent physiotherapist, would highly recommend. The assessment was very thorough and professional. I felt complete confidence in the treatment and follow up exercises provided. Very pleased with every aspect of my appointments.

Privacy Policy