Please see our full ‘Privacy policy” and “Terms and Conditions’ below, which form the legal basis of our agreement:

Privacy and Cookie Policy in respect of Prestons Health

Prestons Health at Thorpe Wood, Oundle School, and, is brought to you by Prestons Health whose address is Prestons Health, within David Lloyd, Thorpewood Business Park, Longthorpe, Peterborough, PE3 6SR. Registered in England No. 4664144


Why you should read this policy

We take the privacy of our patients and visitors to our clinics and our website very seriously. Please read this privacy policy carefully as it contains important information about how your personal data will be used.

For the purposes of the Data Protection Act 1998, the GDPR and the Data Protection Bill when in force with all other relevant legislation, Helen Preston (Director) and Denise Brown (Practice Manager) are the Data Controllers and are responsible for, and control the processing of, your personal data.


Personal Data we may collect about you

Information that you provide

Personal information about you (such as your name, email address and phone number) will be obtained whenever you complete an Initial online booking on our website.

We will also obtain personal information you provide when you fill in Patient Consent Forms that we provide you with at your Initial Assessment at our clinic, feedback via letters or emails, post material, contact us for any reason and by any medium, sign up to a service, make purchases through the website, share information via the Website’s social media functions, enter a competition, complete a survey or report a problem at the Clinic or on the Website.

We will ask you to provide sensitive personal data before providing any treatment services to you.

We may retain a record of any contact you make with us.


Personal Information about Children (Under 16) and Vulnerable Adults

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has agreed that you can:

  • Give consent on their behalf to the processing of their data
  • Receive on their behalf any data protection notices
  • Give consent to any transfer of their data


Information to/from Third Parties

Occasionally we may receive information about you from other sources such as Insurance Companies, Injury Management Companies, GP, Consultant, Solicitors and Case Managers which will be added to the information already held about you in order for us to help supply or services to you.

We will usually respond to these third parties with reports or letters of findings, progress or recommendations for treatments which we do not provide i.e. MRI Scans, X-Rays, Blood Test etc. These reports or letters will contain your information including name address and date of birth and about your treatment so that the receiving party can locate you on their files and update their information. These reports or letters will only be sent to the intended recipient.


Information that will be collected automatically

Cookies: We may monitor your use of the Website through the use of cookies and similar tracking devices. For example, we may monitor how many times you use the Website, which pages you go to and traffic data.  This information helps to build a profile of users to the Website. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on the use of cookies on the Website, please see the sections on cookies below.

Device information: We may also collect information about your device each time you use the Website. For example, we may collect information on the type of mobile device that you are using and its unique device identifier (for example, the IMEI number, the device’s mobile phone number, or the MAC address of the device’s wireless network interface), the type of mobile browser that you are using, the mobile operating system that you are using, mobile network information and the time zone setting.

Information on your device: We may also collect information which is stored on your device each time you use the Website. For example, we may collect contact information, login information, friends lists, photos, videos and other digital content with your prior consent.

Location data: We may also collect information to determine your location using GPS technology or such other location tracking software we may use from time to time.  Some of the features of the Website may require access to such location data to work. If you would like to use any such feature, you will be asked to consent to provide such location information. You can withdraw your consent to providing this information at any time by emailing or contacting us via the contact details at the bottom of this policy.


How your personal data will be used

We will use your personal data for the following purposes:

  • to help identify you, your patient records and any accounts you hold with us.
  • research, statistical analysis and behavioural analysis;
  • customer profiling and analysing your purchasing preferences;
  • marketing—see ‘Marketing and opting out’, below;
  • fraud prevention and detection;
  • billing and order fulfilment for purchases made through the Website;
  • credit scoring and credit checking—see ‘Credit checking’, below;
  • customising the Website and its content to your particular preferences;
  • administration
  • billing purposes including sending invoices for treatments
  • to notify you of any changes to our services that may affect you
  • improving our services and products


Marketing and opting out

If you give your consent, we may share your personal data with organisations who are our business partners and we or they may contact you (unless you have asked us or them not to do so) by mail, telephone, sms, text/picture/video message, email, about products, services, promotions, special offers and charitable causes that may be of interest to you. If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. See further ‘Your rights,’ below.

The Website may contain links to other websites or apps which we or our partners own, or websites or apps of our partners or third parties. Please note that if you follow any of these links, the websites, apps and services provided through them will have their own privacy policies/terms of use. We do not accept any responsibility or liability for their respective privacy policies/terms of use or the collection and use of any personal data collected through these websites, apps or services. Please ensure that you review the relevant privacy policies/terms of use prior to providing any personal data to, or using these websites, apps and services.


Disclosure of your personal data

We may disclose your personal data to:

  • All healthcare practitioners who work at Prestons Health
  • Your doctor, GP or other medical professionals
  • Other companies or businesses that are connected to your care with Prestons Health, for example, insurance companies, injury management companies, solicitors, case workers etc.
  • our agents and service providers;
  • law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by applicable law;
  • business partners in accordance with the ‘Marketing and opting out’ section above


Keeping your data secure

We use technical and organisational measures to safeguard your personal data, for example:

  • We store your personal data on secure servers which is backed up daily off site.
  • We do not store any payment details that are taken over the phone.
  • All paper files (Front Sheets, Initial Assessments, Copies of Letters etc.) are scanned to the data base and the originals are kept secure for three months and then shredded.
  • Payment details are encrypted using SSL Technology

While we use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.


Transfers of data out of the EEA

We will make reasonable efforts to ensure that your data is not transferred outside the European Economic Area (EEA). Where we use data servers that may transfer data out of the EEA we will take steps to ensure adequate protections are in place to ensure the security of your information and give you remedies in the unlikely event of a security breach.

All information you provide to us is stored with secure data processors for the purposes of storing your data, accounting purposes and social media purposes for example. A copy of your information is also stored securely on our internal server and computers where access is restricted.

Please note that any processors we utilise that may transfer your data to the US, comply with the EU-US Privacy Shield Framework, which is a mechanism that ensures compliance with EU data protection requirements when transferring personal data from the European Union to the United States. You can learn more about Privacy Shield here:

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using our contact details at the bottom of this policy.


What you can do to keep your information safe

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity thief, viruses and many other online problems, please visit . Get Safe Online is supported by HM Government and leading businesses.



We may monitor and record communications with you, such as telephone calls, emails and letters, for the purpose of quality assurance, training, fraud prevention and compliance.


Your Consent and Rights of Access

We will only collect and store information about you as detailed above. You will be provided with opportunities to consent to this Privacy Policy when you provide your personal details with us.

You can change your mind or remove or amend your consent at any time.

  • You have the right of access to your personal records or any other information that we hold about you. There is no administrative charge for this service.
  • You have the right to rectify any errors in the data we hold about you. If any data or information we hold about you is inaccurate, or out of date, please contact us and we will correct this immediately.
  • You have the right to have the data we hold about you erased.
  • If you wish us to continue to store your information but wish us to keep your data separate and not process it in any way, please let us know and we will do so.
  • You have the right to ask us to stop processing your personal data for direct marketing purposes. You may also specify that you object to direct marketing by particular channels such as by email or telephone. If this is the case, please specify the channels you are objecting to in your communications with us.
  • You have the right to portability. If you wish to obtain your data for your own purposes across different services, we will provide this information to you in a CSV file. There is no administrative charge for this service.
  • You have the right to object to any direct marketing.

To revise your consent, access, amend or remove your records or assert any of your rights set out above, you should send your request in writing to us at Prestons Health, within David Lloyd Club, Thorpe Wood Business Park, Longthorpe, Peterborough, PE3 6SR, or, via email to

You will need to provide proof of identity and address (eg a copy of your drivers licence or passport, and a recent utility bill) and specify the personal data you want access to, amended or removed.


How long we will store your data

We will store you data for as long as necessary for the purpose of processing. The data will be deleted in the following circumstances:

  • You have withdrawn your consent to data processing
  • The original purpose for processing the data is no longer relevant or cannot be performed any more.
  • The data is no longer up to date or accurate



Should you be under the age 16 and have any questions about the Privacy Policy, please contact us using the details below and we shall be happy to explain how we use and process your data.


Use of cookies

A cookie is a small text file which is placed onto your mobile (or other electronic device) when you access the Website. We use cookies and other online tracking devices on the Website to:

  • keep track of the items stored in your shopping basket and take you through the checkout process;
  • recognise you whenever you visit the Website (this speeds up your access to the Website as you do not have to log on each time);
  • obtain information about your preferences, online movements and use of the internet;
  • carry out research and statistical analysis to help improve the Website content, products and services and to help us better understand our visitor and customer requirements and interests;
  • target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests; and
  • make your online experience more efficient and enjoyable.

The information we obtain from the use of cookies will not usually contain your personal data. Although we may obtain information about your device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you—but only where you voluntarily provide it (eg by completing an online form) or where you purchase goods or services from us.

In most cases we will need your consent in order to use cookies on this Website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (eg to enable you to put items in your shopping basket and use the check-out process).

Consent (notification on home page)

There is a notice on the Website home page which describes how cookies are used and which also provides a link to this Policy. You will be presented with an option to accept the terms of this Privacy and Cookie Policy. If you use this Website after this notification has been displayed to you, you warrant that you have consented to the use of cookies for the purposes described in this Website privacy policy.


Third party cookies

We work with third-party suppliers who may also set cookies on the Website which, for example, we may use to display video content. These third-party suppliers are responsible for the cookies they set on our Website. If you want further information, please go to the website for the relevant third party. You will find additional information in the table below.


Description of cookies and similar technologies

The cookies that we utilise on our Website are placed to fulfil such functions as allowing visitors to share content with a range of networking and sharing platforms, analysing how you use the Website and giving you a better more personalized experience.

Our Website uses the following cookies:

  • Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session.
  • Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.


How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of the Website. For further information about cookies and how to disable them please go to: or


Our contact details

We welcome your feedback and questions. If you wish to contact us, please send us an email to You can also write to us at at Prestons Health, within David Lloyd Club, Thorpe Wood Business Park, Longthorpe, Peterborough, PE3 6SR


Changes to this privacy policy

We may change this policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version.


Data Protection Supervisory Authority

The Data Protection Supervisory Authority in the UK is the Information Commissioners Office. Should you have any complaints about the way we handle your data, you may direct them to the ICO. More information on the ICO can be found on their website here:





1.1 In this agreement the following words have the following meanings:

    • “You” or “Your” means the Client, or if the client is under 16 years of age the Client’s Parent or Guardian, “Services” means Physiotherapy, Podiatry, Acupuncture or Sports Massage services.
    • The “Practice” means Prestons Physiotherapy Ltd, its officers, employees, agents or contractors.
    • “Practitioner” means a Chartered Physiotherapist, Acupuncturist, Podiatrist or Sports Massage Therapist “Appointment Fee” means the standard cost of the Initial Assessment, Consultation/Treatment, or Massage booked as detailed in our published price list, without any applicable discounts considered.

1.2 Any reference to a statutory provision includes all re-enactments and modifications of it and any regulations made under it.

1.3 The headings in this agreement have been inserted for convenience only. They do not form part of this agreement and do not affect its interpretation.


2.1 In making an appointment at the Practice, the Client agrees to give the Practice a minimum of forty eight (48) hours notice to cancel or change the appointment.

2.2 Where sufficient notice, as in clause 2.1, of change or cancellation of an appointment is not received by the practice the Client will be liable in full for the Appointment fee.

2.3 If the Client fails to attend an appointment without sufficient notice, as in clause 2.1, the Client will be liable in full for the Appointment fee.

2.4 Where a third person/party makes an appointment for the Client, it is that persons responsibility to make the Client aware of our cancellation terms.

2.5 Where an email, answer phone message, or any other notification to inform the Practice that an appointment is to be cancelled has been left, or instructed to be left, it is the Clients responsibility to confirm that the Practice has received this information.

2.6 If the Client fails to attend an appointment that has not been cancelled the Client will be deemed to have breached clause 2.1

2.7 If the Client arrives late for an appointment the Practitioner is at liberty to decide to either treat the client for the remainder of the appointment time booked, or to decide that treatment within the remaining appointment time booked in not appropriate. In either event the full Appointment Fee will be payable by the Client (less any discount for payment on the day of treatment).


3.1 Should the Practice be required to cancel a Clients appointment, the Practice is not subject to a minimum notice of cancelation.

3.2 The Practice will not be liable for any charges or for any costs incurred by the Client as a result of or relating to cancelling the Clients appointment.


4.1 It is the Clients responsibility to ensure that the Client insurance provider will cover the cost of the Clients treatment by the Practice prior to receiving treatment.

4.2 It is the Clients responsibility to check their policy for any excess amounts payable and for inform the Practice of any excess amount prior to receiving treatment.

4.3 It is the Clients responsibility to check their policy for any limits to treatment (cost or number of treatments) and manage their appointments to within their policy limitations.

4.4 Should the clients insurer either: Advise the Practice that they will not make payment of an invoice, or fail to pay an invoice within 90 days of submission by the Practice, the Practice will invoice the Client for the amount unpaid.

4.5 An invoice and then a subsequent letter requesting payment of the invoice will be sent free of charge. Any further correspondence relating to the unpaid invoice will incur an administration charge per item.

4.6 It is the Clients responsibility to manage and resolve any disputes or problems arising over payment from their insurer.


5.1 In the event that the Practice is required to take action to recover payment of an outstanding invoice, the Client accepts fully liability for all additional administrative and recovery costs incurred by the Practice and/or a third party debt recovery agent, in recovering payment.

5.2 In the event that the Practice is required to take action to recover payment of an outstanding invoice, the Client accepts fully liability for all additional administrative and recovery costs incurred by the Practice and/or a third party debt recovery agent, in recovering payment.

5.3 An invoice and letter, then a further letter requesting the Client resolves their unpaid account will be sent free of charge. All further correspondence will incur an administration fee of £10.00 per correspondence.

5.4 Any additional recovery charges will be added to the amount to be recovered.


6.1 This agreement shall be governed by and interpreted in accordance with the law of England and Wales.

6.2 The parties to this agreement submit to the exclusive jurisdiction of the English Courts in relation to any claim, dispute or matter arising out of or relating to this agreement.

our locations

Our main clinic location is within David Lloyd Club in Thorpe Wood, Peterborough with a satellite clinic in Oundle School.
Please contact us at 01733 565911 for more information on our clinic times & locations.

David Lloyd Club

Thorpe Wood Business Park,

Oundle School


get in touch

01733 565911


Opening Hours

Mon - Tues
8am - 8pm
Wed - Fri
8am - 6pm 


Rebecca Ella
Rebecca Ella
Preston’s was recommended to me by my GP as the NHS waiting list is months long! Had my first appointment with Leora Penkar today and she really put me at ease. I have been in pain with my knee for months now and it was amazing to finally have someone examine it, write up a letter and give me a workout to improve it. I have already recommended Leora to a few people who are looking to book in with her as well. Would definitely recommend 😃 Thank you Leora!
Jay Jack
Jay Jack
Superb service. Linda was excellent with consideration for lower back pain and treatment.
Daniela Secan
Daniela Secan
Linda Dennis took a detailed history of my symptoms before she performed a thorough assessment. She is kind and polite with brilliant communication skills. I strongly recommend Linda.
caroline Salmon
caroline Salmon
Great service and very professional. Loved the holistic approach.
Karyn Reidy
Karyn Reidy
Really listen to the issues and focus on the cause rather than just easing the problem. Had 5 sessions and each one was really useful.
Leanne Hilless
Leanne Hilless
Prestons Health (and Helen) were suggested to me by my GP during what has been a very difficult period of my life. I have never had physiotherapy before and was unsure what to expect. Helen made me feel completely at ease and showed me genuine empathy and kindness, taking every aspect of my wellbeing into account - physical and emotional - as well as demonstrating her years worth of skill in her trade. I am making great progress and I couldn't recommend Helen and her Team more. Thank you!
Helen is absolutely wonderful and professional. She helped me to combat my low back pain with full confidence. I highly recommend Helen Prestons. Thanks Helen & team
Joan Mallett
Joan Mallett
Went in doubled up in pain unable to stand or walk. Have had four sessions on my knee and leg muscles and am walking, can straighten my leg and ZERO pain. Can’t thank Caroline enough. I heartily recommend this company for reliability, competence and effectiveness 💕
Pennell Partners
Pennell Partners
i have been using Prestons Health over the years for various reasons and have always found them to be excellent in their dedication to discovering the underlying problems you present to them and their ability to make you feel better going out then you did going in! Helen particularly is excellent.
Nella Butler
Nella Butler
Excellent physiotherapist, would highly recommend. The assessment was very thorough and professional. I felt complete confidence in the treatment and follow up exercises provided. Very pleased with every aspect of my appointments.

Privacy Policy

Newsletter Signup

Subscribe to our weekly newsletter below and never miss the latest product or an exclusive offer.