Terms and Conditions

Please see our full ‘Terms and Conditions’ below, which form the legal basis of our agreement.

1. DEFINITIONS AND INTERPRETATION

1.1 In this agreement the following words have the following meanings:

    • “You” or “Your” means the Client, or if the client is under 16 years of age the Client’s Parent or Guardian, “Services” means Physiotherapy, Podiatry, Acupuncture or Sports Massage services.
    • The “Practice” means Prestons Physiotherapy Ltd, its officers, employees, agents or contractors.
    • “Practitioner” means a Chartered Physiotherapist, Acupuncturist, Podiatrist or Sports Massage Therapist “Appointment Fee” means the standard cost of the Initial Assessment, Consultation/Treatment, or Massage booked as detailed in our published price list, without any applicable discounts considered.

1.2 Any reference to a statutory provision includes all re-enactments and modifications of it and any regulations made under it.

1.3 The headings in this agreement have been inserted for convenience only. They do not form part of this agreement and do not affect its interpretation.

2. CANCELLATION OF AN APPOINTMENT, CHANGES TO AN APPOINTMENT BY THE CLIENT, OR FAILURE TO ATTEND.

2.1 In making an appointment at the Practice, the Client agrees to give the Practice a minimum of twenty four (24) hours notice to cancel or change the appointment.

2.2 Where sufficient notice, as in clause 2.1, of change or cancellation of an appointment is not received by the practice the Client will be liable in full for the Appointment fee.

2.3 If the Client fails to attend an appointment without sufficient notice, as in clause 2.1, the Client will be liable in full for the Appointment fee.

2.4 Where a third person/party makes an appointment for the Client, it is that persons responsibility to make the Client aware of our cancellation terms.

2.5 Where an email, answer phone message, or any other notification to inform the Practice that an appointment is to be cancelled has been left, or instructed to be left, it is the Clients responsibility to confirm that the Practice has received this information.

2.6 If the Client fails to attend an appointment that has not been cancelled the Client will be deemed to have breached clause 2.1

2.7 If the Client arrives late for an appointment the Practitioner is at liberty to decide to either treat the client for the remainder of the appointment time booked, or to decide that treatment within the remaining appointment time booked in not appropriate. In either event the full Appointment Fee will be payable by the Client (less any discount for payment on the day of treatment).

3. CANCELLATION OF APPOINTMENT BY THE PRACTICE.

3.1 Should the Practice be required to cancel a Clients appointment, the Practice is not subject to a minimum notice of cancelation.

3.2 The Practice will not be liable for any charges or for any costs incurred by the Client as a result of or relating to cancelling the Clients appointment.

4. PRIVATE HEALTHCARE.

4.1 It is the Clients responsibility to ensure that the Client insurance provider will cover the cost of the Clients treatment by the Practice prior to receiving treatment.

4.2 It is the Clients responsibility to check their policy for any excess amounts payable and for inform the Practice of any excess amount prior to receiving treatment.

4.3 It is the Clients responsibility to check their policy for any limits to treatment (cost or number of treatments) and manage their appointments to within their policy limitations.

4.4 Should the clients insurer either: Advise the Practice that they will not make payment of an invoice, or fail to pay an invoice within 90 days of submission by the Practice, the Practice will invoice the Client for the amount unpaid.

4.5 An invoice and then a subsequent letter requesting payment of the invoice will be sent free of charge. Any further correspondence relating to the unpaid invoice will incur an administration charge per item.

4.6 It is the Clients responsibility to manage and resolve any disputes or problems arising over payment from their insurer.

5. RECOVERY OF OUTSTANDING ACCOUNTS

5.1 In the event that the Practice is required to take action to recover payment of an outstanding invoice, the Client accepts fully liability for all additional administrative and recovery costs incurred by the Practice and/or a third party debt recovery agent, in recovering payment.

5.2 In the event that the Practice is required to take action to recover payment of an outstanding invoice, the Client accepts fully liability for all additional administrative and recovery costs incurred by the Practice and/or a third party debt recovery agent, in recovering payment.

5.3 An invoice and letter, then a further letter requesting the Client resolves their unpaid account will be sent free of charge. All further correspondence will incur an administration fee of £10.00 per correspondence.

5.4 Any additional recovery charges will be added to the amount to be recovered.

6. GOVERNING LAW AND JURISDICTION

6.1 This agreement shall be governed by and interpreted in accordance with the law of England and Wales.

6.2 The parties to this agreement submit to the exclusive jurisdiction of the English Courts in relation to any claim, dispute or matter arising out of or relating to this agreement.