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Prestons Health Clinic Terms and Conditions 
Updated February 2023

Prestons Physiotherapy Limited is a registered company in England and Wales, Registration No 4664144

The registered address is Ruthlyn House, 90 Lincoln Road, Peterborough, Cambridgeshire, PE1 2SP.

Prestons Physiotherapy Ltd (trading as Prestons Health) provides Physiotherapy and Sports Massage Therapy rehabilitation services within the independent health sector. Appointment sessions and classes are performed by qualified, registered and insured therapists. Prestons Health associate physiotherapists are fully qualified to become registered with the Health and Care Professions Council and The Chartered Society of Physiotherapy, the regulatory body of the profession.

 

Appointment Cancellations

When an appointment is scheduled, this allotted period of time is held exclusively for the patient. We therefore require 24 hours’ notice to re-schedule or cancel appointments to avoid incurring a cancellation fee up to the full cost of the booked appointment. Reminder texts/emails are sent to reduce the chance of you missing your appointment. Most insurance companies do not pay cancellation charges and therefore patients will be invoiced for these directly.

All missed appointments will be charged full fee for. Please note that Private Medical Insurers and 3rd party funding parties will not cover missed or cancelled appointment fees.

 

Appointment Payments

Prestons Health accepts cash, cheques and all debit/credit cards including American Express. Payment for sessions must be settled at the end of the appointment unless you have pre-authorised treatment with an approved third party. We require pre-payment for appointments booked online and payment in clinic directly after your appointment when booked in person or by telephone.

 

Insurance

Prestons Health is recognised by and works with all major insurance providers. It is the patient’s responsibility to ensure private medical insurance cover is adequate to pay for treatment. We ask patients to contact their insurance company before commencing treatment to clarify any restrictions on their policy and to gain a pre-authorisation number that will allow you to access physiotherapy. Should any claim be declined in whole or in part, the patient is required to pay the outstanding balance in full. We also ask for payment of any excess directly to us within 24 hours of invoice. We ask that you complete your digital online form that we send to you on booking to complete all your insurance details, including Membership number, authorisation number and amount of excess.

 

Disclaimer

The information contained on this website is intended for general information purposes only and to inform the reader of Prestons Health services. Whilst Prestons Health has made all reasonable efforts to ensure that the contents of the website are accurate in all material respects, it is not intended to be comprehensive or to constitute professional medical advice. Users should contact Prestons Health directly for advice concerning specific matters. Prestons Health accepts no responsibility for loss which may arise from accessing or reliance on information contained on this website. Parts of the website may link to external internet sites and therefore Prestons Health is not responsible for the content of any external internet sites.

 

Data Protection

All data will be handled as per our Privacy Policy available on our website.

Prestons Health operates in accordance with the General Data Protection Regulations (GDPR). Your medical records will be stored electronically and accessed by authorised personnel only. Disclosures may be made to health professionals, including your GP and certain third parties that need access to them to provide health care services to you (for example, imaging services). 

Enquiries

General enquiries can be made by telephone (01733-565911) or email to admin@prestonshealth.co.uk.  You can also contact us via our website enquiry form however you agree to make only genuine enquiries for you or for other persons for whom you are authorised to act.

 

Security

Prestons Health takes all reasonable steps to protect your personal information. Personal information may be transmitted to your email address unless you request differently. Whilst Prestons Health makes every effort to ensure its internet infrastructure is secure, email can be unsafe, and Prestons Health take no responsibility for transmitting data electronically. If you currently receive our newsletter information and wish to cancel, then please email us.

 

our locations

Our main clinic location is within David Lloyd Club in Thorpe Wood, Peterborough with a satellite clinic in Oundle School.
Please contact us at 01733 565911 for more information on our clinic times & locations.

David Lloyd Club

Thorpe Wood Business Park,
Longthorpe,
Peterborough
PE3 6SR

Oundle School

Oundle,
Peterborough
PE8 4GH

get in touch

Telephone
01733 565911

Email
admin@prestonshealth.co.uk

Opening Hours

Monday : 8.15 - 8.30pm
Tuesday : 8.15 - 6pm
Wednesday : 8.15 - 8pm
Thursday : 8.15 - 6pm
Friday : 8.15 - 6pm

 

Jeff Goodger
Jeff Goodger
Thanks Helen for the help and advice you have given me over the recent months enabling me to recover from my back injury and sciatica. Both issues had lasted for 5 months with various visits to Osteopaths & a Chiropractor along the way with no recovery in site. My G.P suggested that physio would be the right option to take and recommended Preston's Health. By this time my confidence was low and I was thinking how long was this ordeal going to last for. From my first apppointment with you I had a good feeling and an end was in site with the exercise programs I followed. It was also the conversations we had about the injury and the sciatica that made me feel I was definately going to recover soon with patience and that's exactly what happened. I had made a determined effort to follow all the guidance and encouragement you gave me, I stuck to the plan and it worked, so many thanks for that Helen. I am continuing with the exercices and building up my overall physical strength daily so that hopefully I won't have to experience this kind of set back in the future. Once again many thanks for all of your help its been greatly appreciated. Regards Jeff
Mark
Mark
Helene Preston is extremely knowledgeable, she has on two occasions assisted in my recovery from injury and one of those occasions pointed out an issue with medication prescribed by my doctor which averted possible side affects. also directly contacted the nhs on my behalf recommending further scans were needed and assisted in bringing my nhs appointment forward.
Nick Green
Nick Green
I had a great experience with Prestons and Rachael Baker diagnosed a meniscal knee trauma. Rachael was very knowledgeable and professional and the clinic is really neat and tidy within David Lloyd.
Teresa Gilder
Teresa Gilder
Very friendly and professional.
Robert Igglesden
Robert Igglesden
Had a consultation with Rachel today to diagnose and treat a cycling injury. She was very attentive, very thorough and extremely professional in her approach. This is the second time I've consulted Prestons Health and I've been really happy with their service. Recommended.
Anna Learoyd
Anna Learoyd
I managed to get an emergency same day appointment for a strained achilles tendon. Rachel was professional, thorough and worked wonders in just one session. After a deep massage, I had much more movement in my ankle and the swelling has reduced significantly in 24 hours. I would highly recommend them for physio.
Matthew Kendrick
Matthew Kendrick
I have seen various physios for different injuries and Prestons Health were by far the best. Extremely professional and thorough when assessing my injury. It is too soon to tell if they will be able to fix my injury but I am very optimistic based upon the service provided so far.
Miriam Wood
Miriam Wood
Effective sports massage, concentrating on my legs this time, due to a muscle injury. I felt much better the following day and even played hockey.
Claire Haylock
Claire Haylock
Helen was very knowledgeable in her field of expertise. I have every faith in her to help me get back to physical health again. The support and aftercare are excellent too. I would definitely recommend Prestons Health.

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